Terms & Conditions

Last updated: 1 September 2026.

By placing an order you accept these terms.

1. What you are buying

A subscription that gives one or more simultaneous connections to our service for a fixed term, on the devices you already own. You are not buying hardware, and no equipment is rented to you.

2. Your account

Your credentials are for your household. Sharing them beyond the number of connections on your plan, or reselling them without a reseller agreement, may result in the line being suspended. Keep them private — we cannot recover a line that has been shared publicly.

3. Term and renewal

Subscriptions run for the term you paid for and do not renew automatically. We send a reminder before the term ends; renewing is your decision and requires a new payment.

4. Payment

Prices are in CAD. Payment methods are listed at checkout. An unpaid order expires after 48 hours and the reserved price is released. For cryptocurrency, the amount is fixed at the quoted rate for 60 minutes; sending a different amount, or on a different network, may delay or lose the payment.

5. Activation and support

We aim to activate within 3 minutes to 6 hours of a confirmed payment. Support is available 24/7 in English and French for setup and service problems. We support the service; we cannot repair your internet connection, your device or third-party player apps.

6. What we do not guarantee

The service depends on your own internet connection, which we do not control. Channel line-ups and on-demand catalogues change over time as sources change; specific channels or titles are not guaranteed to remain available for the life of your subscription. Planned maintenance is announced where possible.

7. Acceptable use

You agree not to redistribute, rebroadcast, record for redistribution, or make the service publicly available, and to use it only where you are lawfully entitled to do so. Accounts used for these purposes are terminated without refund.

8. Refunds

See the Cancellation Policy.

9. Suspension

We may suspend a line for non-payment, for a breach of section 2 or 7, or where required by law. Where the cause is our error, the time lost is credited back to your term.

10. Liability

Our liability for any claim relating to the service is limited to the amount you paid for the current subscription term. Nothing here limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms; the date at the top of the page shows when. Changes do not apply retroactively to a term you have already paid for.

12. Contact

IPTV Canada — [email protected]